Policies
Privacy Statement
Cyton Care is committed to protecting your privacy and handling your personal information responsibly. This Privacy Statement outlines how we collect, use, disclose and manage your personal information.
Collection of Information
We collect personal information that you provide to us directly, such as when you complete a referral form, make an enquiry, or apply to work with us. The information we collect may include your name, contact details, date of birth, NDIS information, and health or support-related information.
Use of Information
We use your personal information to assess your support needs, communicate about our services, process referrals and applications, comply with legal requirements, and improve our services.
Data Security
We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet is completely secure.
Your Rights
You have the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact us at info@cytoncare.com.au or 0449089784
Complaints and Feedback
Cyton Care values your feedback and is committed to addressing any concerns or complaints you may have about our services. We take all complaints seriously and aim to resolve them promptly and fairly.
How to Make a Complaint
If you have a complaint or concern, please contact us:
- Phone: 0449089784
- Email: info@cytoncare.com.au
- Office Address: 74 Romano Avenue, Mill Park VIC 3082
- Postal Address: 10 Constable Street, Beveridge VIC 3753
Complaint Resolution Process
- 1. We will acknowledge your complaint within 2 business days
- 2. We will investigate your complaint thoroughly
- 3. We will keep you informed of progress
- 4. We will provide a response within 10 business days
- 5. If you're not satisfied, you can escalate to our management
Terms of Use
By using this website and accessing Cyton Care’s services, you agree to comply with these Terms of Use. Cyton Care is committed to protecting your privacy and handling your personal information responsibly. This Privacy Statement outlines how we collect, use, disclose and manage your personal information.
Intellectual Property
All content on this website is the property of Cyton Care or its content suppliers. You may not reproduce, distribute, or transmit any content without our prior written permission.
Limitation of Liability
Cyton Care is provided on an “as is” basis. We do not warrant that the website will be uninterrupted or error-free. We are not liable for any damages arising from your use of this website.
Governing Law
These Terms of Use are governed by the laws of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts of Victoria.
Complaint Escalation
If you are not satisfied with how we respond to your complaint, you can contact the NDIS Quality and Safeguards Commission on 1800 035 544.